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youngest daughter's computer won't start
compaq presario sr1123wm
says following file missing or corrupt
<windows root>\system32\hal.dll.
please reinstall
can you help me ?
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Xp Won't Start
MultiQuote
#2
- Da 247 Malware Disintegrator Instructor
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- Group: Academy Instructor
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- Gender:Male
Posted 02 January 2010 - 10:14 PM
Hello.
What Operating System is this and what service pack is installed?
Do you have your Windows operating disk with you?
Any further information/details on how this started and what happened before this problem occurred?
With Regards,
Extremeboy
What Operating System is this and what service pack is installed?
Do you have your Windows operating disk with you?
Any further information/details on how this started and what happened before this problem occurred?
With Regards,
Extremeboy
#4
- Da 247 Malware Disintegrator Instructor
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- Group: Academy Instructor
- Posts: 2520
- Joined: 19-February 09
- Gender:Male
Posted 03 January 2010 - 08:15 PM
The Recovery disk is used to recover your system to it's factory settings which I don't think is what you want.
Do you have the Windows XP disk with you though? If not, please follow the steps below to create a Recovery Console image file. You will need a few spare CDs.
Download and Burn the RC Image File
Please download RC.iso image file to your working computer's desktop.
Now please Burn the image onto a CD. A free Image Burning CD download can be found over here
Instructions or tutorial on Burning ISO files can be found over here.
With Regards,
Extremeboy
Do you have the Windows XP disk with you though? If not, please follow the steps below to create a Recovery Console image file. You will need a few spare CDs.
Download and Burn the RC Image File
Please download RC.iso image file to your working computer's desktop.
Now please Burn the image onto a CD. A free Image Burning CD download can be found over here
Instructions or tutorial on Burning ISO files can be found over here.
With Regards,
Extremeboy
#6
- Da 247 Malware Disintegrator Instructor
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- Group: Academy Instructor
- Posts: 2520
- Joined: 19-February 09
- Gender:Male
Posted 04 January 2010 - 09:42 PM
Okay.
Is your system dual-boot or just a single? Do you still remember if you did any Microsoft Windows Updates ever? Is this a computer that I have helped you in the Malware Removal forum?
--
Try running the "BootCfg /Rebuild" command from the Recovery Console. Refer to the two links below on instructions on doing so...
http://www.computerh...es/ch000648.htm
http://support.microsoft.com/kb/291980
--
See if that works and report back here letting me know.
With Regards,
Extremeboy
Is your system dual-boot or just a single? Do you still remember if you did any Microsoft Windows Updates ever? Is this a computer that I have helped you in the Malware Removal forum?
--
Try running the "BootCfg /Rebuild" command from the Recovery Console. Refer to the two links below on instructions on doing so...
http://www.computerh...es/ch000648.htm
http://support.microsoft.com/kb/291980
--
See if that works and report back here letting me know.
With Regards,
Extremeboy
#7
- Forum Junkie
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- Group: Member+
- Posts: 54
- Joined: 12-April 08
Posted 05 January 2010 - 03:26 AM
Extremeboy, on 04 January 2010 - 09:42 PM, said:
Okay.
Is your system dual-boot or just a single? Do you still remember if you did any Microsoft Windows Updates ever? Is this a computer that I have helped you in the Malware Removal forum?
--
Try running the "BootCfg /Rebuild" command from the Recovery Console. Refer to the two links below on instructions on doing so...
http://www.computerh...es/ch000648.htm
http://support.microsoft.com/kb/291980
--
See if that works and report back here letting me know.
With Regards,
Extremeboy
Is your system dual-boot or just a single? Do you still remember if you did any Microsoft Windows Updates ever? Is this a computer that I have helped you in the Malware Removal forum?
--
Try running the "BootCfg /Rebuild" command from the Recovery Console. Refer to the two links below on instructions on doing so...
http://www.computerh...es/ch000648.htm
http://support.microsoft.com/kb/291980
--
See if that works and report back here letting me know.
With Regards,
Extremeboy
don't know about boot system
don't know about updates
never have done anything with this computer before
can't seem to get anywhere with disk,loads up,says starting windows,something else flashes up next for a split second and then starts all over again
sometimes i get NTLDR is missing press ctrl+alt+delete to restart
where do i go from here?
#9
- Da 247 Malware Disintegrator Instructor
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- Group: Academy Instructor
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- Gender:Male
Posted 08 January 2010 - 01:05 AM
Hello.
Sorry for the delay. For some reason I didn't reply here which I thought I did.
That seems to be some serious windows problem missing here.
If a format is done and if you used the recovery disk to restore it to it's factory settings, then I believe the computer is working fine now?
With Regards,
Extremeboy
Sorry for the delay. For some reason I didn't reply here which I thought I did.
That seems to be some serious windows problem missing here.
4skag, on 05 January 2010 - 06:30 AM, said:
just found out that oldest daughter tried to do a complete format and recovery from the compaq disk
dont know if this helps
dont know if this helps
If a format is done and if you used the recovery disk to restore it to it's factory settings, then I believe the computer is working fine now?
With Regards,
Extremeboy
#11
- Da 247 Malware Disintegrator Instructor
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- Group: Academy Instructor
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- Joined: 19-February 09
- Gender:Male
Posted 08 January 2010 - 09:29 PM
Can you get pass the BIOS? Were you able to boot from the CD? You may need to configure the BIOS' priority to the CDROM.
This error I have seen before can be related to the boot.ini file or perhaps something else. Let me know how it goes.
With Regards,
This error I have seen before can be related to the boot.ini file or perhaps something else. Let me know how it goes.
With Regards,
#12
- Da 247 Malware Disintegrator Instructor
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- Group: Academy Instructor
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- Gender:Male
Posted 08 January 2010 - 09:56 PM
Hello again.
It seems that the only way to resolve that problem you have now is a repair install. If there's more damaged caused for this computer, other things may be involved which I'm not too sure. Do you have any data files or important documents you wish or need to backup here? If not, I would just use your Recovery Disk insert it and do a full repair install using that.
NOTE that your previous programs, files etc... will be gone as it resets it back to its' factory settings.
Let me know. If so, we will create a bootable CD to back up some of the information data you need.
With Regards,
Extremeboy
It seems that the only way to resolve that problem you have now is a repair install. If there's more damaged caused for this computer, other things may be involved which I'm not too sure. Do you have any data files or important documents you wish or need to backup here? If not, I would just use your Recovery Disk insert it and do a full repair install using that.
NOTE that your previous programs, files etc... will be gone as it resets it back to its' factory settings.
Let me know. If so, we will create a bootable CD to back up some of the information data you need.
With Regards,
Extremeboy
#13
- Forum Junkie
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- Group: Member+
- Posts: 54
- Joined: 12-April 08
Posted 09 January 2010 - 04:31 AM
don't have anything important to save
did the full blown repair, no good same thing
first screen comes up i guess is bios screen
has info about cache size:256k
system bios shadow status:shadowed
system video bios shadow status:shadowed
umb upper limit segment address:f000h
ps/2 mouse initialization status:plugged
primary master:st380011a 8.01
primary slave:none
secondary master:_nec dvd+rw nd-2100ad 1.26
secondary slave:none
floppy disk(S) fail (40)
<f2>continue
<f1>setup
<f10>system recovery
did the full blown repair, no good same thing
first screen comes up i guess is bios screen
has info about cache size:256k
system bios shadow status:shadowed
system video bios shadow status:shadowed
umb upper limit segment address:f000h
ps/2 mouse initialization status:plugged
primary master:st380011a 8.01
primary slave:none
secondary master:_nec dvd+rw nd-2100ad 1.26
secondary slave:none
floppy disk(S) fail (40)
<f2>continue
<f1>setup
<f10>system recovery
#14
- Da 247 Malware Disintegrator Instructor
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- Group: Academy Instructor
- Posts: 2520
- Joined: 19-February 09
- Gender:Male
Posted 09 January 2010 - 06:05 PM
Hello.
Are you using the Compaq Recovery Disk you mentioned to do a full re-install? Did the re-install go successfully?
What is the current status right now? Are you able to boot in to windows?
Are you using the Compaq Recovery Disk you mentioned to do a full re-install? Did the re-install go successfully?
What is the current status right now? Are you able to boot in to windows?