[RobC]

Artellos, on Mar 29 2009, 12:28 PM, said:

Hello PheelingSublime,

Lets see if you have any errors in the event viewer.

• Go to Start and open Run.
  
• In the Box, type in eventvwr
  
• When the window pops up. Go to the system log and application log.
  
• Look for red circles with Xs in them around the time of error.
  
• Once you've opened the error press the button to the right with the 2 papers on it. (under the 'down' arrow)
  
• Please attach the information you just copied onto your next reply.

Regards,
Olrik

Hi Olrick,
I have the same problem and here is the info you requested from him (I think)

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 5/8/2009
Time: 10:46:14 AM
User: N/A
Computer: ROB
Description:
The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

[Artellos]

Hello RobC,

I split the topic into a seperate topic to avoid confusion.

Do you have any more errors in the event viewer?
Or is this the only error you can find?

Regards,
Olrik

[RobC]

There are numerous errors in the event viewer in both the application(1,748 events) and system(2,364 events) logs. All of them from the last 2 days since I installed IE8.

[Artellos]

Could you please list more errors from the Application log.

Regards,
Olrik

[RobC]

Most of the errors are this.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 5/9/2009
Time: 9:40:41 AM
User: N/A
Computer: ROB
Description:
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18702, fault address 0x0003e819.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
0028: 30 31 2e 31 38 37 30 32 01.18702
0030: 20 69 6e 20 75 72 6c 6d in urlm
0038: 6f 6e 2e 64 6c 6c 20 38 on.dll 8
0040: 2e 30 2e 36 30 30 31 2e .0.6001.
0048: 31 38 37 30 32 20 61 74 18702 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 33 65 38 31 39 0003e819
0060: 0d 0a ..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 5/9/2009
Time: 9:40:05 AM
User: N/A
Computer: ROB
Description:
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18702, fault address 0x0003e819.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
0028: 30 31 2e 31 38 37 30 32 01.18702
0030: 20 69 6e 20 75 72 6c 6d in urlm
0038: 6f 6e 2e 64 6c 6c 20 38 on.dll 8
0040: 2e 30 2e 36 30 30 31 2e .0.6001.
0048: 31 38 37 30 32 20 61 74 18702 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 33 65 38 31 39 0003e819
0060: 0d 0a ..

There are numerous entries like this that seem to be identical.

And a bunch of "information & error" entries that are all for MS Office install failure.

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1024
Date: 5/8/2009
Time: 5:00:34 AM
User: NT AUTHORITY\SYSTEM
Computer: ROB
Description:
Product: Microsoft Office Excel Viewer 2003 - Update 'Security Update for Office 2003 (KB953404): MSO' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 7b 39 30 38 34 30 34 30 {9084040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 31 45 30 34 35 41 45 43 1E045AEC
0030: 2d 44 36 45 41 2d 34 44 -D6EA-4D
0038: 31 44 2d 41 31 45 36 2d 1D-A1E6-
0040: 31 30 36 45 46 45 42 32 106EFEB2
0048: 37 32 43 31 7d 20 31 36 72C1} 16
0050: 30 33 03

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 5/8/2009
Time: 5:00:30 AM
User: NT AUTHORITY\SYSTEM
Computer: ROB
Description:
Product: Microsoft Office Excel Viewer 2003 -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 7b 39 30 38 34 30 34 30 {9084040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 383C9}


Thank you so much for your support. Is there any more errors or other info you need?

This post has been edited by RobC: 10 May 2009 - 07:18 PM

[Artellos]

Looks like a DLL was damaged.
Have you tried removing IE8 then re-installing it?

Also, what Specs does your PC have?

Regards,
Olrik

[RobC]

Olrick,
I haven't tried to reinstall yet, but I will tonight.
I have a HP Pavilion with a P-4 2.53GHz with 1GB of RAM running XP sp.3

Thanks again.
Rob

[Matt N]

I think I have a possible solution to your problem. Here is a "]blog article about it. Hope it helps. I had actually a similar problem helped me.

[RobC]

Thanks for the effort Matt, but the link in your reply is dead.

Matt N, on May 22 2009, 09:42 AM, said:

I think I have a possible solution to your problem. Here is a "]blog article about it. Hope it helps. I had actually a similar problem helped me.

[Artellos]

RobC,

Any update on trying to re-install it? :)

Regards,
Olrik